Shipping and Returns

1. Scope and Customer Support

This Shipping and Returns Policy applies to physical merchandise purchased from Unvell LLC. It forms part of our Terms and Conditions and Terms of Service. The full Transaction Terms control a conflict, subject to mandatory consumer rights.

For delivery, return or refund assistance, contact support@unvellpacks.com with your order number and a description of the issue. A business day is Monday through Friday, excluding United States federal holidays.

2. Shipping Time and Tracking

For standard U.S. shipping, estimated delivery is 7–10 business days after you confirm Keep and provide complete, accurate delivery information. This estimate includes order processing and carrier transit. Business days exclude weekends and United States federal holidays. Any different delivery estimate will be disclosed before you confirm the order. Delivery estimates are not guarantees; the delay notices and cancellation or refund rights below still apply.

We ship to eligible United States destinations offered at checkout. Available delivery locations, shipping charges and material fulfillment conditions are disclosed before purchase. Every shipment includes tracking, and we provide the tracking details to you when your order ships.

3. Storage and Shipping Delays

Holding merchandise or deferring shipment requires your affirmative agreement. An unresolved Keep decision, incomplete verification or processor settlement delay does not automatically extend an applicable shipping deadline.

If no shipment period has been agreed and the federal default period applies, we will ship within 30 days after receipt of a properly completed order or follow the applicable delay-notice, consent and refund requirements.

If we cannot meet the applicable deadline, we will provide a delay notice, revised shipment information and your cancellation and refund options. Required consent will be obtained before continuing an order. If you are entitled to cancel or we cannot fulfill the order, we will provide the required full and prompt refund.

If necessary delivery information remains missing, we will contact you. Where permitted, we may cancel an unshipped order and issue a full refund after at least 30 calendar days' written notice and an opportunity to resolve the issue. Any earlier legal deadline still applies. Inactivity alone does not transfer ownership to Unvell.

4. Addresses, Delivery and Lost Shipments

Provide complete and accurate delivery information and contact support about changes before dispatch. We will make reasonable efforts to accommodate timely requests but cannot guarantee interception or rerouting after shipment. Additional customer-requested redelivery charges will be disclosed before authorization.

We ship the specific allocated item and will not substitute another item without your consent. Risk of physical loss remains with Unvell until correct delivery to the address or recipient you authorized.

If the allocated item is unavailable or lost before delivery and fulfillment cannot be completed, the applicable remedy includes a refund of the purchase price, taxes and refundable shipping charges. An internal valuation or lower Buyback offer does not limit that refund.

After documented correct delivery, subsequent loss or theft is ordinarily the recipient's responsibility, subject to applicable law and evidence of delivery error. Contact support promptly about a missing shipment. Tracking information is relevant evidence, not an automatic bar to a supported claim.

5. Final-Sale Purchases and Buybacks

Pack purchases are final for changes of mind based solely on the selected design, personal preference, an anticipated outcome that did not occur or a Buyback offer below the purchase price. We do not provide a replacement selection for these reasons.

An optional Buyback is a separate sale of the item back to Unvell, not a refund of the pack price. Confirming Keep permanently ends that item's optional Buyback availability.

These rules do not waive remedies for non-delivery, incorrect or materially nonconforming merchandise, payment errors or another protected circumstance. An expired Buyback offer does not eliminate those rights.

6. Incorrect, Damaged or Nonconforming Merchandise

Contact support with your order number, a description of the issue and reasonably available photographs or other evidence. Please report merchandise issues within 14 calendar days after delivery where practical. This requested period assists investigation and does not shorten a statutory claim period or automatically bar a valid later claim.

We address incorrect items, material fit-category or description errors, undisclosed material defects, damage before delivery and other issues requiring a remedy under applicable law. Ordinary disclosed vintage wear is assessed against the condition standard and material description applicable to the purchase.

Retain the item and packaging where available. Do not wash, alter or materially use the item while a return is being arranged. Reasonable evidence or return of the item may be requested when necessary and permitted by law.

7. Return Authorization and Costs

Contact support before sending merchandise. We will supply the appropriate authorization, return address and packaging or shipping instructions. The registered-agent address shown on our legal pages is not a merchandise-return address.

For a verified Unvell fulfillment or description error, we provide appropriate prepaid return instructions and do not impose an undisclosed restocking fee. Any other agreed return arrangement, including responsibility for postage, will be communicated before you authorize it.

8. Refund Timing and Method

Refunds required by law are issued within the applicable legal deadline. For another approved refund requiring a return, we initiate the refund within seven business days after receiving the required return or confirming that no return is necessary, unless a shorter deadline applies.

Refunds ordinarily return to the original payment method. Eligible Proceeds used for a purchase are restored as eligible proceeds or refunded by another lawful method preserving their cash value. Promotional credits may return in their original promotional form where permitted. A required cash refund will not be replaced with compulsory store credit.

Your bank or payment provider may require additional posting time. Contact support if a confirmed refund has not appeared within the applicable provider's stated timeframe.

9. Existing Orders and Policy Changes

The policy accepted for an order governs its delivery and refund rights. Later changes apply prospectively and do not reduce an existing obligation. Nothing in this policy limits a remedy that cannot lawfully be waived.